AI-Powered Analytics
Know Everything
Real-time sentiment analysis, compliance monitoring, conversation insights, and performance benchmarks. Auto-detect policy violations and track user journeys with precision. Make data-driven decisions that improve your agents continuously.
Powerful Analytics Capabilities
Sentiment Analysis
Real-time emotion detection tracks user satisfaction throughout conversations. Identify frustrated customers before escalation.
Compliance Monitoring
Automatically detect policy violations, inappropriate content, or regulatory issues. Real-time alerts for immediate action.
User Journey Tracking
Visualize complete customer journeys across all touchpoints. Understand drop-off points and optimize conversion funnels.
Performance Benchmarks
Track resolution time, CSAT scores, containment rate, and more. Compare against industry standards and your own history.
Track Every Metric That Matters
Ready for Data-Driven Insights?
Understand your agents, optimize performance, and delight customers