The growth AI for banks, lenders, insurers and wealth firms
20% more pipeline.
Lower CAC.
Acquired 2 to 3x faster.
One agent works every lead on the call, on WhatsApp, RCS, SMS and web chat, and on your screen. It reads the person, picks the pitch, and picks them back up until they close.
Maya
Fairway Lending · Brisk, plain words
Incoming call
Matched to Young professional, first loan
Fairway Lending is calling
- Call
- RCS
- Screen
A call about a personal loan texts the application over RCS. The customer opens it and lands on the app, where the agent has filled in the purpose, amount and term from the call. One tap for documents consent and the application is submitted to underwriting. Nothing is called approved. The agent stays on the call while the link loads, hangs up once the screen is ready, and continues on the screen.
What a pilot is scoped to prove
- More than 20 percent more pipelinePitches composed for each person, drop offs picked back up.See how
- Lower cost per closed customerOne agent on every channel, warm leads first, calls that end themselves.See how
- 2 to 3 times faster time to acquisitionCall to screen in one sitting, callbacks booked, not noted.See how
Outcomes a pilot is scoped to prove on your own book, against a baseline agreed before the first touch.
The leak
Your funnel does not leak inside a channel. It leaks between them.
Every channel has its own bot, its own team or its own vendor, so every handoff starts the conversation over. One agent carries the whole thread.
Today
Five vendors, five handoffs
Each gap is a lead back on a list you already paid for.
With SuprAgent
One agent, one thread
Same persona, same context, from the first touch to the close.
- 01
Bought, never reached
Reached on the channel and at the hour that reaches them. - 02
Interested, then left waiting
The same thread answers, with a pitch composed for the person. - 03
Stalled at documents
Nudged back to the same step, then a follow up call.
A lead is rarely lost. It is dropped at a handoff.
The pitch
Pitched the way this person buys.
The customer's archetype comes from the record before the first touch. It picks the agent persona, the tone and the levers, and the channels that reach this person: a text or a rich card at the top of the funnel, a call or a WhatsApp thread in the middle, and web chat or the in app screen at the bottom, where the transaction closes.
Customer
Customer, from the record
Dana
Young professional, first car
- Age band
- 25 to 34
- Holds
- Checking, one card
- Last touch
- Quote on the website, left at coverage
- Reaches her
- Texts, then a short call
Product · Auto cover, Comfort plan
Agent persona, matched
Maya
Brisk, younger voice
- Tone
- Brisk, plain words
- Levers
- Monthly cost, finishing on the phone
- Avoid
- Long calls
Channels, for this person
The story, down the funnel
Orbit Insure
Your auto quote is ready, Dana. Comfort plan, $1,046 a year, roadside assistance included. It picks up at the coverage step, where you left it.
9:41
What the agent is doing
A rich card first: her record says she left at the coverage step, so the card opens there.
Illustrative. Every figure comes from your own rating tools, and each line is composed again on the next turn.
- Dana, Young professional, first car, matched to Maya. Auto cover, Comfort plan. Top of funnel, RCS: Your auto quote is ready, Dana. Comfort plan, $1,046 a year, roadside assistance included. It picks up at the coverage step, where you left it. See your quote. A rich card first: her record says she left at the coverage step, so the card opens there. Middle, Voice: The customer said: I pay $1,180 a year right now. Is there anything cheaper? Comfort comes to $1,046 a year, $134 less than you pay now. Essential is $912, but it drops roadside assistance. For how much you drive, I would keep Comfort, and you can finish it on your phone. Straight on price: the tier below, named, with what it gives up. The close, Agentic UI: Everything from the call is filled in. One tap binds Comfort. Bind Comfort. The close, on the screen, while the call is still live.
- Frank, Retired homeowner, matched to Walter. Auto renewal, Comfort plan. Top of funnel, SMS: Orbit Insure: Frank, your auto renewal is due on the 28th. Nothing changes until you have seen every figure. Reply 1 for a call at a time that suits you. A text first: his record says the letter went unopened and he reads texts. Middle, Voice: The customer said: The renewal came in higher than last year. I wasn't happy about that. Your record shows three years without a claim, so the claim free discount applies. $986 for the year, $28 less than last year, with the same cover and the same deductible. Unhurried, every figure shown, no pressure. The close, Web chat: Here it is line by line, Frank: Comfort plan, $986 a year, $500 deductible unchanged, roadside and rental cover included. Confirm here and it is bound today. Confirm renewal. The close, in the web chat he opened from the link, every line on one screen.
- Marcus, Small business owner, matched to Jordan. Business deposit and card. Top of funnel, Voice: Marcus, Jordan at Meridian. Your business deposit matures Friday. If nobody touches it, it rolls into the standard rate. Got two minutes? The call first: his record says he answers calls and ignores texts. Middle, WhatsApp: The customer said: Send me both options, I'm with a customer. Both terms, side by side: 12 months at the relationship rate, or 18 months. The no fee business card is included. Nothing goes ahead until you choose. Compare terms. The comparison on the thread he can read between customers. The close, Web chat: The 12 month term at the relationship rate is set up, and the card application is filled from your account. Confirm both here and the card goes to review. Confirm deposit and card. The close, in web chat on his laptop, while the books are open.
- Elena, New parent, first investment, matched to Naomi. First investment, a college fund. Top of funnel, WhatsApp: Hi Elena, on Sunday you set up a goal in the app, a college fund in fifteen years, and stopped at the risk questions. Two questions on a call finish it, whenever suits you. There's no rush. Pick a time. The opener names where she stopped. Not a campaign. Middle, Voice: The customer said: If the market dropped, honestly, I would panic a bit. Then a cautious profile fits, and with fifteen years to go, it still works. A portfolio matched to that profile at $150 a month, and nothing starts until you confirm. The risk profile is scored on the call, before any allocation. The close, Agentic UI: That's your plan. The mix follows your profile, and pausing is one tap. Confirm and start. The close, on the screen, suitability on record. No fund named.
- 01
The record picks the opening story
A renewal due, a switch, a top up on a loan they hold, a first investment. The opener comes from what is on file, never a guess.
- 02
A persona with a playbook
Each customer is tagged to an archetype your team approves. Its playbook runs in four lanes: tone, levers, objections and what to avoid.
- 03
The channels follow the person
A text or a rich card opens, a call or a WhatsApp thread carries the pitch, and web chat or the screen closes. Which ones, and in which order, comes from what has reached this person before.
- 04
Straight on price, and it knows when to stop
Ask for cheaper and it names the tier below and what it gives up. If hardship is behind the pushback, selling ends and the conversation routes to care.
One lead, start to finish
Follow one lead from a first question to a finished application.
One agent, one thread, every channel. Every touch lands on the same case and the same campaign record, with a timestamp on every stage change.
Your pipeline, one case
- 01 · Web chatAsks about a personal loan, then leavesNewMon 9:40 pm01 · Web chatAsks about a personal loan, then leavesNewMon 9:40 pm
- 02 · RCSOpens the offer card the next morning02 · RCSOpens the offer card the next morning
- 03 · VoiceCalled at the hour they tend to answerContactedTue 11:30 am03 · VoiceCalled at the hour they tend to answerContactedTue 11:30 am
- 04 · SMSThe link that failed on WhatsApp arrives by SMS04 · SMSThe link that failed on WhatsApp arrives by SMS
- 05 · Agentic UILands on the screen, and the call ends itselfStartedTue 11:34 am05 · Agentic UILands on the screen, and the call ends itselfStartedTue 11:34 am
- 06 · WhatsAppStops at documents, nudged back to the same stepDocs pendingTue 11:41 am06 · WhatsAppStops at documents, nudged back to the same stepDocs pendingTue 11:41 am
- 07 · VoiceCalled back on Thursday, as booked07 · VoiceCalled back on Thursday, as booked
- 08 · Agentic UIBack on the screen, submitsSubmittedThu 6:09 pm08 · Agentic UIBack on the screen, submitsSubmittedThu 6:09 pm
- Spend
- Stamped to the campaign as it happens
- Conversion
- Verified by your system, counted apart from inferred
- Time to acquisition
- Mon 9:40 pm to Thu 6:09 pm, read off the record
Illustrative journey. Touches and times are an example, not customer data.
- 01
Same thread, same persona
The screen opens on the same conversation, with the full history of the call.
- 02
The outcome is stamped
When the call ends itself, its disposition is written to the record, so the handoff is counted, not assumed.
- 03
A timestamp on every stage
Time to acquisition is the distance between two stamps, not how fast the agent replies.
The pick back up
When they drop, the agent picks them back up.
Most of the book is lost in the middle: a link never opened, an application left halfway, a callback nobody made. The agent keeps a marker on every one and works it on a clock, with the restraint built in.
One reminder, not a drip
An unopened link gets one reminder, on WhatsApp or by SMS.
Resumes where it stopped
A nudge back into the same step. Nothing already filled in is lost.
Then a follow up call, briefed
The same desk calls, knowing where they stopped and what went out.
A callback is booked, not noted
The time they name is checked against quiet hours and booked.
- A reply pauses every reminder
- STOP cancels all of it
- Every step, sent or skipped, is logged with its reason
- Mon · SMSno reply
- Tue · Callmissed
- Wed · WhatsApplink opened
- Thu · Call6 minutes
- Fri · Callbackas they asked
Warm, first in the call queue
One lead across a week: an SMS with no reply, a missed call, a WhatsApp link opened, a six minute call and a callback at the time they asked for. Each reaction moves a warmth score, no touch lands in quiet hours, and the lead ends first in the call queue.
Who, where and when
Every reaction moves a warmth score, so warm leads get your call capacity first. The planner leans toward the channel and the hour that reached each person before, inside touch caps, consent and quiet hours it can never cross.
Every send keeps its verdict
Sent by WhatsApp · consent on file · 24 hour window open · outside quiet hours
After the sale
Win them once. Then keep them.
Closed is not the end of the funnel. The same agent, the same channels and the same record carry on after the sale.
- Insurance
Renewal
Due to paid. Reached first, priced again, the add ons that fit, and how long the price holds.
- Lending and insurance
Win back
Lapsed or unreachable customers reopened on the same record. Those who left are rested for 30 days, not chased.
- Insurance
Claim taken
Safety first, one fact at a time, a claim number at the end. No promise about the outcome.
- Wealth
Portfolio review
Drift against the target allocation, the one change worth making, and a rebalance they watch happen.
Servicing questions are answered from your own documents with the source named, and the agent says plainly when your documents do not cover it.
Four desks, one engine
One engine, configured to every line you sell.
A desk is configuration, not a custom build: the journey, the playbook, the product catalog, the personas and the compliance rules are data your team can read and change.
The leak looks the same in every line.
84%
of insurance quotes never become policies
Industry analyses, the source for 84% of insurance quotes never become policies (opens in a new tab)70%
of loan applications are never completed
Industry analyses, the source for 70% of loan applications are never completed (opens in a new tab)Lending
Personal loans, top ups and consolidation
Grows
- Personal loans, purpose to documents consent
- Top up or consolidation, from where the loan sits
- Abandoned applications picked back up
Keeps
Unreachable leads reopened on the same case
Nothing is called approved before underwriting.
Insurance
Motor, health, life and term
Grows
- New policies, quote to bound
- Switch and port in, led by their own premium
- Abandoned quotes picked back up
Keeps
Renewals, win back, claims taken one fact at a time
A claim is taken, never promised.
Banking
Accounts, cards and deposits
Grows
- Cross sell from what the record already holds
- Card and deposit offers to existing customers
- Inbound leads qualified one question at a time
Keeps
Callbacks booked, servicing answered from your documents
Never pitches a product in flight or already dismissed.
Wealth
First investments, goal plans and reviews
Grows
- First investment, from goal to mandate
- Risk profile scored before any allocation
- Stalled starts picked back up
Keeps
Portfolio review, from drift to one action
No fund named. No return promised.
A desk is five pieces of data
- 01Journey
- 02Playbook
- 03Catalog
- 04Personas
- 05Rules
Control
Growth that clears your risk committee.
Nothing goes out and no conversation closes without a check your risk team can read back later.
Consent is default deny
No consent on record, no message and no call. A STOP reply ends the outreach.
Quiet hours, enforced in the send path
Checked before every send, and again the moment a call connects.
Every conversation checked, rule by rule
Each conversation is checked against the frameworks you enable, such as CFPB guidance and state insurance rules, with a verdict per rule.
A person can take the call
A supervisor can listen live, take over and hand back. A servicing or claims desk never sells.
Where it runs
Managed cloud, a private VPC in your own cloud account, or on prem in your own cluster. Model agnostic, so it runs on the model your risk team approves.
- SOC 2 in progress
- ISO 27001 in progress
“A sale that breaks a rule is not a sale.”
Before the budget meeting
What your CFO will ask. Answered.
Straight answers on what a pilot measures and where each number comes from. Your stack and your data are best covered on a walkthrough. Book one.
Three things, on one flow and one slice of leads from your own book: how much more pipeline you get, what each closed customer costs, and how long a lead takes from first touch to close. The baseline is agreed with your team before the first touch, so the readout is measured against your numbers, not ours.
Start with the flow that leaks most.
Pick one flow and one slice of your leads. We agree the baseline with your team before the first touch, then read pipeline, cost per closed customer and time to acquisition off your own records.
Outcomes a pilot is scoped to prove on your own book, against a baseline agreed before the first touch.